• Great time management skills and ability to prioritize effectively.

• Enthusiastic and hands on - keen to get in there and get your hands dirty.

• Frequently uses initiative to think of new ways to approach projects/tasks and anticipate future work pipeline.

• Upholds and implements best practices in workflows, communication, and service.

• Demonstrates a cheerful and passionate approach to work.

• Team player – always thinking about the bigger picture and how to achieve a better result by working as a team collaboratively.

• Interested and eager to learn new skills or broaden their range of day-to-day tasks.

• Easily adapts to change and agility during an exciting stage of growth for the company.

• Passionate about cultivating meaningful professional relationships with sales team and colleagues, with a service mindset

• Uphold the company values of Commitment, Respect, Integrity, Synergy and Passion.

Respectful to the Company, its directors and company property and privacy.

Sales Order Processing

• Generate sales invoices and allocate inventory to orders in assigned territories

• Manage pro forma invoicing: issue payment links, apply payments and deposits, and follow up on unpaid orders

• Support sales team with order updates, special circumstances, and miscellaneous operational needs

• Champion special projects as assigned

Outbound Logistics

• Dispatch orders via API to our 3PL warehouse and send daily LTL batches to shipping partners

• Serve as the liaison between Armadillo and the 3PL warehouse

• Coordinate special logistics projects, deliveries, and supply orders (e.g., branded materials, pallets)

• Manage domestic and international outbound shipments, including export documentation

• Schedule customer pickups and arrange white glove or workroom delivery services when applicable

• Ensure compliance with partner-specific shipping requirements and packaging standards

• Initiating and completing special projects with 3PL, as applicable

• Supporting the warehouse with purchase of miscellaneous supplies such as branded materials or custom size pallets

• Arrange white glove deliveries when applicable.

• Managing international outbound shipments and creating export documents

• Scheduling customer pick-ups at 3PL warehouse, for allocated territory

• 3PL Special Projects related to inventory control

• Creating inventory adjustments & transfers to ensure stock accuracy.

Processing

• Manage and process all returned items and/or claims

• Communicate all updates on claims to sales managers and clients clearly and concisely

• Physically inspect items before returning to stock

• Process reverse logistics on claims and adjust inventory as needed

Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:

• Comprehensive Health Coverage – Medical, Dental, Vision, Life Insurance, and other ancillary benefits.

• Financial Well-Being – 401(k) match and Flexible Savings Account.

• Professional Growth – Annual career development fund to support your learning and advancement.

• Work-Life Balance – Additional leave days for community volunteering.

• Wellness Support – A dedicated health & well-being allowance.

• Exclusive Perks – Generous staff discounts.

• Employee Assistance Program – Confidential support for personal and professional challenges.