Key Capabilities and Behaviors Required:

• Experience managing on-site and remote teams.
• Experience with FedEx Ship Manager software, ERP, WMS and other systems (NetSuite is a plus).
• Experience with exporting goods and international documentation compliance.
• Experience working with 3PL Warehouse. Will act as the liaison.
• Great time management skills and ability to prioritize effectively.
• Enthusiastic and hands on - keen to get in there and get your hands dirty.
• Frequently use initiative to think of new ways to approach projects/tasks and anticipate future work pipeline.
• Analytical, organized and data-driven decision-making.
• Uphold and implement best practices in workflows, communication, and service.
• Demonstrate a cheerful and passionate approach to work.
• Team player, always thinking about the bigger picture and how to achieve a better result by working as a team collaboratively.
• Interested and eager to learn new skills or broaden their range of day-to-day tasks.
• Easily adapts to change with agility during an exciting stage of growth for the company.
• Passionate about cultivating meaningful professional relationships with sales team and colleagues, with a service mindset
• Comfortable to deliver and receive feedback, and highly self-aware.
• Uphold the company values of Commitment, Respect, Integrity, Synergy and Passion.
• Ability to be in the LA Showroom (West Hollywood, CA) and travel to our warehouse (Carson, CA).
• Ability to work flexibly across national and international time zones.
• Ability to lift 50lbs with support – may require lifting of rug samples and full-size rugs, with support.

Operations & Team Management

• Provide direction, support, and feedback to the sales operations and logistics team through effective and positive leadership.
• Support day to day workload on a contingency basis when team members are on leave or out of office.
• Develop and maintain process documents and department manuals and process improvements.
• Shape the roadmap for order management, driving automation, scalability, and cost efficiency.
• Act as the liaison between Armadillo and 3PL Warehouse, freight vendors, and internal local and global departments.
• Adhere to any special shipping requirements or guidelines to our wholesale partners and/or customers.
• Define and continuously improve sample fulfillment processes that scales with volume.
• Implement inventory control strategies to reduce excess inventory and minimize carrying costs.
• Create and manage style offboarding phases.
• Proactively look for efficiencies and make data driven decisions.
• Evaluate and analyze current and future warehouse and 3PL network requirements, including domestic and international options.
• Support logistics strategy and execution for new and emerging markets, ensuring scalable, cost-effective, and customer-focused solutions.

Project Management

• Research new subject matter to the company and present data in a compelling manner.
• Consolidate information and present discoveries, as a first phase to a new initiative.
• Create road maps for projects by understanding the end goal or intention and relevant stakeholders.
• Research new international warehouse facilities.
• Explore ways to quantify international duties and taxes to the customer transaction at point of sale.
• Begin research and pricing comparison for domestic 3PL partnerships.
• Explore new LTL freight partnerships and help negotiate and standardize pricing for high volume territories.
• Collaborate closely with Global Operations, Sales, and Marketing departments on cross-departmental projects.

Shared Responsibilities:

Purpose

• An ongoing commitment to improve social and environmental performance, through the support and implementation of new processes and policies.
• To champion our social and environmental goals and actively communicate these goals to the wider team.
• Assist in driving team engagement, participation and accountability in purpose initiatives, events, and training.

People and Culture

• Effectively lead, support, mentor and guide your team and positively contribute to the SLT via active dialogue, strategy setting, ideation and development of professional and personal skill sets.
• Promote, contribute to, and maintain a diverse and inclusive work environment, which is free of discrimination, bullying and harassment.
• Actively and positively participate in team meetings, professional development, and our collegial work environment.
• Adhere to, and be aware of, all Armadillo workplace policies and procedures.

About Us

Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Made by artisans in India and Nepal using natural materials and energy-efficient processes, our rugs are designed to last, offering an antidote to today’s throwaway culture.

We are proud to be a certified B Corp, upholding the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, with philanthropic initiatives dating back to 2014—beginning with the KVM School in India and now extending to seven organizations across India, Nepal, Australia, and the United States.

We are equally committed to cultivating a positive and empowering workplace. Armadillo has been certified as a Great Place To Work for the second consecutive year, and we were honored to be named one of Fortune’s 2024 Top 50 Best Small and Medium Workplaces. These recognitions reflect our deep commitment to our people, our culture, and the values that guide us every day.

How We Work

At Armadillo, integrity guides everything we do. We’re committed to fostering a collaborative, inclusive workplace where people thrive. We celebrate individuality, champion creativity, and believe in the power of a connected team working toward a shared purpose. We’re driven not just by what we create, but by why we create it.

People & Culture

Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:

• Comprehensive Health Coverage – Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
• Financial Well-Being – 401(k) match and Flexible Savings Account.
• Professional Growth – Annual career development fund to support your learning and advancement.
• Work-Life Balance – Additional leave days for community volunteering.
• Wellness Support – A dedicated health & well-being allowance.
• Exclusive Perks – Generous staff discounts.
• Employee Assistance Program – Confidential support for personal and professional challenges.