Key Capabilities

• Minimum of 2 years of management experience.
• Minimum of 2 years of retail sales experience.
• Experience using a CRM; familiarity with HubSpot and Microsoft Office is a plus.
• Ability to work flexibly across national and international time zones.
• Strong organizational skills, adaptability, and a client-focused mindset.
• Ability to lift 50lbs – moving rug samples and rugs with support

Trade Sales Support: 70%

• Provide essential support to Trade Account Managers, assisting with quotes, orders, project coordination, and client inquiries when Account Managers are out of office or in the field.
• Support the organization and execution of strategic trade initiatives as directed by the manager.
• Maintain accurate records and follow up with trade clients to ensure a timely and high-quality experience.

Consumer and Showroom Management: 30%

• Own the full end to end consumer client experience in the SF showroom, including in-person showroom visits, inquiries, and client events.
• Ensure showroom presentation, displays, and samples meet brand expectations and are organized, replenished, and ready for client interactions.
• Provide support for showroom events, client gatherings, and experiential initiatives.
• Assist with retail reporting, tracking showroom traffic, and expense reports as required.

About Us

Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Hand-made by artisans in India and Nepal using natural materials, our rugs are designed to last.

As a certified B Corp, we uphold the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, and we have supported global philanthropic initiatives since 2014, beginning with the KVM school in India. Our efforts now extend to seven organizations in India, Nepal, Australia, and the US.

How We Work

At Armadillo, integrity guides our work, and we’re committed to fostering a collaborative, inclusive workplace. We value teamwork and celebrate individual strengths. We are committed to each other, our work and the wider community, and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it.

People & Culture

Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:

• Comprehensive Health Coverage – Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
• Financial Well-Being – 401(k) match and Flexible Savings Account.
• Professional Growth – Annual career development fund to support your learning and advancement.
• Work-Life Balance – Additional leave days for community volunteering.
• Wellness Support – A dedicated health & well-being allowance.
• Exclusive Perks – Generous staff discounts.
• Added Convenience – Annual car allowance.
• Employee Assistance Program – Confidential support for personal and professional challenges.