Terms & Conditions
Armadillo&Co Pty Ltd
ABN 98 129 029 198
Suite 305, Level 3
19A Boundary St
Rushcutters Bay, 2011, NSW
Ph. +61 2 9698 4043
Fax. +61 2 8324 6386
Email: [email protected]
By accessing or using this website, you agree to these terms or conditions (as they may be updated, at our discretion, from time to time). Please note that, although every effort is made to photograph our products accurately, we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise. Please contact us with any questions about the colour before purchasing.
SECURITY, CONFIDENTIALITY & PRIVACY
We aim to provide all of our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure our safe transfer to us.The records of all activities you undertake or record using our website will remain strictly confidential and will only be disclosed to our employees and contractors for the purposes of fulfilling your order. We do not disclose any information to third parties.We respect your privacy and personal information and comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mailing list at any time, please email [email protected].
You can pay by your credit card on our website or you can call us (+612) 9698 4043 to place your order, and provide us with payment and address details.Our customer service phone line is open from 9:00am-5:00pm Monday through Friday.
All amounts listed on website are in Australian Dollars (AUD).
SHIPPING & COSTS FOR AN AUSTRALIAN ADDRESS
We offer free shipping Australia-wide for all orders over $150. A flat fee of $35 applies otherwise.
SHIPPING TO ALL OTHER COUNTRIES
The shipping cost for international delivery is calculated by zone. These prices will be quoted in your checkout before payment for selected items. All prices indicated on our website are in AUD. All prices listed online for international shipping exclude local taxes and duties and are Delivered at Place (DAP – Incoterms 2010).You are responsible for any duty or charges if incurred upon receiving. If there is a country that you would like delivery to but it is not listed below or on our website at checkout, please email [email protected] for a shipping quote prior to ordering.
|International Zones 1 – 4|
|South Korea||Malaysia||New Caledonia||New Zealand|
|International Zones 5 – 6|
|International Zones 7 – 8|
|International Zones 9|
|Palestinian Territories||Syria||United Arab Emirates||Yemen|
|International Delivery||LEVEL||Zone 1 – 4||Zone 5 – 6||Zone 7 – 8||Zone 9|
|$0 – $80||LEVEL INT- 0||$100||$125||$150||$260|
|$80 -$200||LEVEL INT- 1||$125||$150||$175||$285|
|$201 – $550||LEVEL INT- 2||$150||$175||$200||$310|
|$551 – $750||LEVEL INT- 3||$175||$200||$225||$360|
|$751 – $1,000||LEVEL INT- 4||$200||$225||$250||$385|
|$1,001 – $1,500||LEVEL INT- 5||$300||$325||$350||$410|
|$1,501 – $2,000||LEVEL INT- 6||$400||$425||$450||$500|
|$,2001 – $3,000||LEVEL INT- 7||$450||$475||$500||$650|
|$3,001 – $4,000||LEVEL INT- 8||$600||$625||$650||$750|
|$4,001 – $9,500||LEVEL INT- 9||$700||$725||$750||$850|
All featured items are held in stock for dispatch from our warehouse within 3-5 working days. After dispatch, shipping time to most Australian capital cities is usually within 7-10 business days, and up to 15 business days for International deliveries. From time to time a product will be out of stock. We will endeavour to ensure items are back in stock within 4-6 weeks, any further delay will be advised. Any out of stock items will be noted as such on our webshop.
Our rugs are individually hand made and hand woven items and as such they are subject to the following variations, which are not considered faults or defects:
1) Size: being a hand made article, the size can vary by +/-3% from the size ordered.
2) Colour: the Products are made primarily from natural and undyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected.
3) Fading: Placing rugs in direct and continuous sunlight will cause them to fade. Charcoal colour products will fade in natural light/sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.
4) Design & Construction: Minor variations may be evident, which is due to the fact that the Product is a handmade item including line/weave thickness.
5) Shading: Due to changes in pile and weave direction shading may occur and is a natural characteristic of carpets and rugs.
6) Shedding: Our hand made rugs are made from all natural fibres. Natural fibre rugs will initially shed loose fibers, this is a normal process. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner.
7) Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors.
8) Pop ups: Due to the type of weaving, there will be short fibres popping up while the rug settles. This can be trimmed or pushed through.
All items will be shipped via courier and will need to be signed for. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our customer service immediately. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. Unfortunately, we cannot guarantee that the person making the delivery will specifically follow the location instructions.If you prefer for the parcel to be left at your delivery address in your absence, please select the option “Authority to Leave” when checking out. It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
Our rugs are handmade and are therefore unable to have an unconditional warranty. However, we will repair or replace any rug if it is defective during 12 months from the date of purchase provided a rug was used for normal household purposes and maintained in accordance with the care instructions by you.
Any improper or negligent use or neglect will void this warranty. The warranty applies to household residential use only and not to any commercial, contract, rental, trade, institutional or other non-residential use. If you wish to make a claim under this warranty, you must provide photographic evidence to support their claim.
You must also send us:
- The invoice number and date of purchase;
- A top shot of the product with two close-up images of the defect;
For the avoidance of doubt, a product is not defective if there is a manufacturing variation referred to above.
Subject to the above and subject to any condition, warranty or right implied by, or any statutory consumer guarantee contained in, any law (including the Competition and Consumer Act 2010 (Cth)) which cannot by law be excluded by agreement:
- We give no warranties if any expressly set out in these terms and conditions; and
- All implied conditions, warranties and rights are excluded.
The following only applies if you are located in Australia and deemed a “consumer” under the Australian Consumer Law (ACL) and may not apply in your particular case. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. By stating these rights, we do not vary or extend the remedies otherwise available to you. The name, business address, telephone number and email address of the person giving this warranty are:
Armadillo&Co, Pty Ltd
Suite 305, Level 3, 19A Boundary St, Rushcutters Bay, 2011, NSW
Ph. +61 2 9698 4043
Email: [email protected]
EXCHANGE AND RETURN POLICY
You may return a product within 14 days of purchase for a refund or exchange provided it is in unused condition with all original packaging. Shipping will not be reimbursed and the return shipping will be at your expense. 10% of the RRP price of the rug will be charged for the restocking fee. We will not accept any returns of any sale items.
After 14 days, or if the products have been unpacked/opened, we may not accept a return.
During sale periods, returns may take up to 10 days to process.
Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.
Sale items: Sales items purchased during a promotion or from “We Made Too Many” section are a final sale. No exchanges or returns accepted.
International returns: We will not credit customs and duties paid on your order; this must be pursued by customers. Armadillo&Co is not liable for the loss of the item being returned.
Refunds are only available on full priced items. Our customer service team will be in contact with you. Shipping will not be reimbursed and the return shipping will be at your expense.
Notwithstanding any other provision of this agreement, we shall have no liability to you (whether for breach of contract, negligence or on any other basis) for loss of use, profit, revenue, business, contract or anticipated benefit or saving, or for any delay, increase in operating costs or for any special, indirect or consequential loss. Otherwise, our maximum aggregate liability to you (whether for breach of contract, negligence or on any other basis) is limited to the price of the product in respect of which such liability may arise.
OUR INTELLECTUAL PROPERTY
Unless otherwise indicated, we own the copyright and other intellectual property rights (“IP”) in the content on this website. Some of the IP in the content may be owned by someone else and is included on our website under a license or agreement.All copying, downloading, reproduction, distribution adaptation, modification or communication of the site or any content is prohibited except with our prior written permission. The site contains trademarks which are registered or otherwise protected by law. You are not permitted to use these trademarks except with our prior written permission.
LINKS FROM THIS WEBSITE
Our website may be linked to other websites over which we have no control. We make no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites.
This agreement shall be governed by the law of New South Wales, Australia and the parties agree to submit to the jurisdiction of the courts of that State and any courts having appellate jurisdiction from them.
We publish electronic addresses on this website to facilitate communication relating to our business functions. We give no consent to receiving unsolicited commercial electronic messages or SPAM.
I LOVE MY RUG DISCLAIMER
Projects entered into the I LOVE MY RUG section of our website must have used Armadillo&Co rug within the project. Entrants must obtain express approval of the property owner to enter the project. Entrants can submit more than one project.
By participating to I LOVE MY RUG program, you grant us an irrevocable, perpetual, worldwide non-exclusive right to to reproduce, distribute, display and create derivative works of the entries (along with a name credit) in connection with the promotion of our rugs, in any media now or any of our marketing printed or online materials. By participating, each entrant grants to us the unrestricted right to use all statements made in connection with I LOVE MY RUG, and pictures or likenesses of entrants. We will not be required to pay any additional consideration or seek any additional approval in connection with any such use.