Delivery & Shipping

DELIVERY

All items will be shipped via courier and will need to be signed for. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our customer service immediately.

If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery.

If you prefer for the parcel to be left at your delivery address in your absence, please email [email protected] to confirm your order number and include in the body of your message “Authority to Leave” including any other special delivery notes.
Unfortunately, we cannot guarantee that the person making the delivery will specifically follow the location instructions. It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.

 

 

SHIPPING & COSTS FOR AN AUSTRALIAN ADDRESS

SPECIAL SALE – Free shipping Australia-wide across all our website until Sunday 30 April 11.59pm (AEST)

Our delivery rates depend on volume and location. As our rugs are heavy and often bulky items, they must be handled and transported with care. Our courier freight charges are as below:

 

$0 – $255 LEVEL 0 $35
$255 – $700 LEVEL 1 $50
$700 – $1,000 LEVEL 2 $75
$1,000 – $1,750 LEVEL 3 $100
$1,750 – $2,000 LEVEL 4 $125
$2,000 – $3,000 LEVEL 5 $150
$3,000 LEVEL 6 $175

 

SHIPPING TO ALL OTHER COUNTRIES

The shipping cost for international delivery is calculated by zone. These prices will be quoted in your checkout before payment for selected items. All prices indicated on our website are in AUD. All prices listed online for international shipping exclude local taxes and duties and are Delivered at Place (DAP – Incoterms 2010).

 

International Zones 1 – 4
China Hong Kong Indonesia Japan
South Korea New Caledonia New Zealand Philippines
Singapore Taiwan

 

International Zones 5 – 6
Austria Belgium Czech Republic Denmark
Fiji Finland France Germany
Portugal Qatar Spain Sweden
Switzerland Turkey Ukraine United Kingdom
United States (excluding Alaska and Hawaii)

 

International Zones 7 – 8
Brazil Canada Chile Croatia
Hungary Israel Maldives Malta
Mexico Monaco Morocco Peru
Russian Federation South Africa

 

International Zones 9
Bahrain Cyprus Iran Iraq
Israel Jordan Kuwait Lebanon
Maylasia Oman Palestinian Territories Syria
Thailand United Arab Emirates Yemen Qatar
United Sates (Alaska and Hawaii only)

 

International Delivery LEVEL Zone 1 – 4 Zone 5 – 6 Zone 7 – 8 Zone 9
$0 – $80 LEVEL INT- 0 $35 $50 $75 $185
$80 -$200 LEVEL INT- 1 $50 $70 $75 $185
$201 – $550 LEVEL INT- 2 $75 $95 $100 $210
$551 – $750 LEVEL INT- 3 $100 $125 $150 $260
$751 – $1,000 LEVEL INT- 4 $125 $150 $175 $285
$1,001 – $1,500 LEVEL INT- 5 $150 $175 $200 $310
$1,501 – $2,000 LEVEL INT- 6 $175 $200 $250 $360
$,2001 – $3,000 LEVEL INT- 7 $200 $225 $275 $385
$3,001 – $4,000 LEVEL INT- 8 $250 $275 $300 $410
$4,001 – $4,500 LEVEL INT- 9 $250 $300 $325 $435