Delivery & Shipping
Please note that TNT will only deliver during business hours Mon-Fri 9am-5pm and cannot confirm an exact time/day for delivery. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our customer service immediately. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery.
Unfortunately, we cannot guarantee that the person making the delivery will specifically follow the location instructions. It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
SHIPPING & COSTS FOR AN AUSTRALIAN ADDRESS
SHIPPING TO ALL OTHER COUNTRIES
The shipping cost for international delivery is calculated by zone. These prices will be quoted in your checkout before payment for selected items. All prices indicated on our website are in AUD. All prices listed online for international shipping exclude local taxes and duties and are Delivered at Place (DAP – Incoterms 2010). You are responsible for any duty or charges if incurred upon receiving. If there is a country that you would like delivery to but it is not listed below or on our website at checkout, please email [email protected] for a shipping quote prior to ordering.
|International Zones 1 – 4|
|South Korea||Malaysia||New Caledonia||New Zealand|
|International Zones 5 – 6|
|International Zones 7 – 8|
|International Zones 9|
|Palestinian Territories||Syria||United Arab Emirates||Yemen|
|International Delivery||LEVEL||Zone 1 – 4||Zone 5 – 6||Zone 7 – 8||Zone 9|
|$0 – $80||LEVEL INT- 0||$100||$125||$150||$260|
|$80 -$200||LEVEL INT- 1||$125||$150||$175||$285|
|$201 – $550||LEVEL INT- 2||$150||$175||$200||$310|
|$551 – $750||LEVEL INT- 3||$175||$200||$225||$360|
|$751 – $1,000||LEVEL INT- 4||$200||$225||$250||$385|
|$1,001 – $1,500||LEVEL INT- 5||$300||$325||$350||$410|
|$1,501 – $2,000||LEVEL INT- 6||$400||$425||$450||$500|
|$,2001 – $3,000||LEVEL INT- 7||$450||$475||$500||$650|
|$3,001 – $4,000||LEVEL INT- 8||$600||$625||$650||$750|
|$4,001 – $9,500||LEVEL INT- 9||$700||$725||$750||$850|