as unexpected as it is beautiful

Delivery & Shipping

DELIVERY

Our warehouse team will be preparing your order and they will dispatch it from our warehouse the day after your purchase. Once your order has been dispatched, you will receive an automatic email from TNT with the tracking details so you can follow the status of your delivery (please allow 3-5 working days fro delivery via TNT Standard Delivery). All items will be shipped via courier and will need to be signed for.

Please note that TNT will only deliver during business hours Mon-Fri 9am-5pm and cannot confirm an exact time/day for delivery. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our customer service immediately. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery.

If you prefer for the parcel to be left at your delivery address in your absence, please email [email protected] to confirm your order number and include in the body of your message “Authority to Leave” including any other special delivery notes.

Unfortunately, we cannot guarantee that the person making the delivery will specifically follow the location instructions. It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.

 

SHIPPING & COSTS FOR AN AUSTRALIAN ADDRESS

We offer free shipping Australia-wide on all orders over $150. A flat fee of $35 will be applied otherwise.

 

SHIPPING TO ALL OTHER COUNTRIES

The shipping cost for international delivery is calculated by zone. These prices will be quoted in your checkout before payment for selected items. All prices indicated on our website are in AUD. All prices listed online for international shipping exclude local taxes and duties and are Delivered at Place (DAP – Incoterms 2010).
You are responsible for any duty or charges if incurred upon receiving. If there is a country that you would like delivery to but it is not listed below or on our website at checkout, please email [email protected] for a shipping quote prior to ordering.

 

International Zones 1 – 4
China Hong Kong Indonesia Japan
South Korea New Caledonia New Zealand Philippines
Singapore Taiwan

 

International Zones 5 – 6
Austria Belgium Czech Republic Denmark
Fiji Finland France Germany
Portugal Qatar Spain Sweden
Switzerland Turkey Ukraine United Kingdom
United States (excluding Alaska and Hawaii)

 

International Zones 7 – 8
Brazil Canada Chile Croatia
Hungary Israel Maldives Malta
Mexico Monaco Morocco Peru
Russian Federation South Africa

 

International Zones 9
Bahrain Cyprus Iran Iraq
Israel Jordan Kuwait Lebanon
Maylasia Oman Palestinian Territories Syria
Thailand United Arab Emirates Yemen Qatar
Alaska  Hawaii

 

International Delivery LEVEL Zone 1 – 4 Zone 5 – 6 Zone 7 – 8 Zone 9
$0 – $80 LEVEL INT- 0 $35 $50 $75 $185
$80 -$200 LEVEL INT- 1 $50 $70 $75 $185
$201 – $550 LEVEL INT- 2 $75 $95 $100 $210
$551 – $750 LEVEL INT- 3 $100 $125 $150 $260
$751 – $1,000 LEVEL INT- 4 $125 $150 $175 $285
$1,001 – $1,500 LEVEL INT- 5 $150 $175 $200 $310
$1,501 – $2,000 LEVEL INT- 6 $175 $200 $250 $360
$,2001 – $3,000 LEVEL INT- 7 $200 $225 $275 $385
$3,001 – $4,000 LEVEL INT- 8 $250 $275 $300 $410
$4,001 – $4,500 LEVEL INT- 9 $250 $300 $325 $435

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